Support

Thank you for using Ophelia — the private, on-device voice dictation app for iPhone.

Frequently Asked Questions

Why isn't transcription working?

Make sure you have granted Ophelia microphone access. Go to Settings → Privacy & Security → Microphone and enable Ophelia. Also ensure the Ophelia keyboard is installed and selected: Settings → General → Keyboard → Keyboards → Add New Keyboard → Ophelia.

How do I add the Ophelia keyboard?

1. Open Settings on your iPhone
2. Go to General → Keyboard → Keyboards
3. Tap Add New Keyboard and select Ophelia
4. Tap Ophelia in the list and enable Allow Full Access

Full Access is required for the keyboard extension to communicate with the main app for on-device transcription.

Does Ophelia require an internet connection?

No. All transcription is performed entirely on your device using a local AI model. Ophelia works fully offline and never sends audio or text to any server.

Is my voice data private?

Yes. Ophelia processes audio locally on your device. Your audio and transcriptions are never uploaded, stored on a server, or shared with anyone. See our Privacy Policy for full details.

Which devices and iOS versions are supported?

Ophelia requires iOS 18.0 or later. It is compatible with iPhone models that support iOS 18.

The transcription is slow or the app seems unresponsive — what should I do?

On first use, the AI model may take a moment to initialize. If the app remains unresponsive, try:

1. Closing and reopening the Ophelia app
2. Restarting your iPhone
3. Uninstalling and reinstalling Ophelia

How do I reset my word count?

Word count is stored locally on your device. To reset it, uninstall and reinstall the Application.

Contact

If you have a question that isn't answered here, or if you've found a bug, please reach out:

Email: [email protected]

The Service Provider will do their best to respond within a reasonable time.